Kaos CrossFit
Delete your account
You can delete your Kaos CrossFit app account at any time. Once deleted, your profile and personal data are removed from our system within 30 days.
How to request deletion
- Email info@kaoscrossfit.ca from the email address on your account, with the subject line "Delete my Kaos account".
- We'll reply within 2 business days to confirm we received the request.
- Your account and personal data are removed within 30 days of confirmation.
What gets deleted
When we delete your account, the following data is permanently removed:
- Your profile (name, email, profile picture, gender, date of birth)
- Emergency contact + injury notes
- Workout results, lift PRs, attendance history
- Chat messages you've sent (DMs are fully removed; channel messages have your name removed but the message body stays for conversation continuity)
- Push notification tokens for your devices
- Achievements + challenge entries
- Your referral code and any referral attribution
What we keep (and why)
- Payment records — invoices, receipts, and transaction history are retained for the period required by Canadian tax and financial regulations (typically 6 years). These cannot be deleted on request.
- Aggregated, anonymous statistics — things like "X classes were attended last month" remain in our reporting since they no longer identify you.
Not sure you want to fully delete?
A few middle-ground options before going nuclear:
- Pause your membership — keeps your data, stops the billing, you can resume later. Manage from "My membership" in the app.
- Cancel your membership — stops billing but keeps your training history so you can come back to it later. From "My membership" → Cancel.
- Turn off push notifications — your phone's Settings → Notifications → Kaos. No account changes needed.
Other questions
Full details are in our Privacy Policy. For anything else, email info@kaoscrossfit.ca.